Relais S to keep things running
From €1,400 a month, excl. VAT
- Best suited to
- Stable software with no changes planned
- What the plan includes
- Security updates, verified backups, monitoring and fixes
Your management software was custom-built, and nobody has the time or the skills to maintain it any more.
We take over the maintenance and improvement of your software.
Our team, based in Luxembourg, takes charge of your software, even when developed by third parties: fixes, security updates, improvements and technical advice. Fixed monthly fee, from €1,400 excl. VAT.
20 minutes by video call with a consultant. Free.
Assess your situation
Five questions, then the plan that matches your situation.
Situations
The situations we handle
We support small businesses and SMEs in maintaining and developing their software.
Your developer has left
Employee or freelancer, they were the only person who knew the code and held the access rights.
Your software has stopped evolving
It supports your invoicing or your logistics, but every change carries a risk and requests are piling up.
Your supplier no longer responds
The software was delivered, requests go unanswered and the scope of the contract is no longer clear.
You decide without technical advice
Rebuild or maintain, an off-the-shelf solution or custom development: you decide without a technical adviser.
Your IT team lacks resources
An older piece of software remains essential to your business, but the team that maintained it is committed to other projects.
Assess your situation
Five questions, then the plan that matches your situation.
Scope
Your software, from maintenance to improvements
Management software and business software
We handle the fixes and the improvements.
Websites and customer account areas
The services your customers use and that are connected to your data.
Hosting and monitoring
We manage the hosting, the releases, the monitoring and the alerts.
Backups and security
Backups are verified by restoring them, and security updates are applied.
Priorities and advice
Each request receives advice, and priorities are reviewed with you every quarter.
Stays with your current supplier
- Workstations
- Network
- Telephony
We follow up their work with you.
Monthly report
What you receive every month
A written report of the work carried out, our recommendations and the points awaiting your decision.
| Date | Work done |
|---|---|
| 1 Sep | Update to the management software, tested before release |
| 8 to 10 Sep | Appointment booking module, released with the existing data |
| 15 Sep | Fixes after the release, based on four reports from users |
| 17 Sep | Backup restored as a check, security updates |
| 29 Sep | Quarterly review, schedule for October to December |
Advised against this month
- Rebuilding the statistics screen: it is opened twice a month, so an export will do.
- Building a team rota in the management software: an off-the-shelf tool covers that need. We advise trying it before any development.
For you to decide
- Priority for the next quarter: accounting export or automatic reminders, with our recommendation attached.
Plans
A plan suited to your starting point
Relais M to keep improving
From €2,800 a month, excl. VAT
- Best suited to
- Software that needs regular improvements
- What the plan includes
- Relais S, plus one improvement a month or one project a quarter
Relais L to build
From €5,000 a month, excl. VAT
- Best suited to
- A project that runs over several quarters
- What the plan includes
- Relais M, plus one project carried on continuously
Relais XL, on requestFor a need beyond Relais L: scope and price quoted on request.
Included in every plan
- A written monthly report
- A quarterly review of priorities
- Written advice on each request, before it is carried out
- Follow-up of your other IT suppliers
- Work on an incident starts within 8 working hours, Monday to Friday
The amount depends on how many pieces of software you have, their condition, how critical they are to your business and the options you choose, such as on-call cover in the evening and at weekends. It is confirmed after the takeover audit.
Process
Work planned quarter by quarter
The workload is spread across the quarter according to your priorities: heavier in a month with a release, lighter in a quiet one.
The amount invoiced stays the same every month.
| M | T | W | T | F |
|---|---|---|---|---|
| 1 | 2 | 3 | ||
| 6 | 7 | 8 | 9 | 10 |
| 13 | 14 | 15 | 16 | 17 |
| 20 | 21 | 22 | 23 | 24 |
| 27 | 28 | 29 | 30 | 31 |
Preparation of the quarter’s project, an appointment booking module.
| M | T | W | T | F |
|---|---|---|---|---|
| 3 | 4 | 5 | 6 | 7 |
| 10 | 11 | 12 | 13 | 14 |
| 17 | 18 | 19 | 20 | 21 |
| 24 | 25 | 26 | 27 | 28 |
| 31 |
The company slows down: monitoring and security updates.
| M | T | W | T | F |
|---|---|---|---|---|
| 1 | 2 | 3 | 4 | |
| 7 | 8 | 9 | 10 | 11 |
| 14 | 15 | 16 | 17 | 18 |
| 21 | 22 | 23 | 24 | 25 |
| 28 | 29 | 30 |
Module released, fixes and quarterly review.
What happens each month and each quarter
- Start of the month
- We agree with you the dates of the work and what will be delivered.
- End of the month
- You receive the monthly report.
- Every quarter
- We review the priorities with you and schedule the next quarter.
- If there is an incident
- An incident takes priority over planned work. Whether our monitoring detects it or you report it to support@deepy.lu, we start working on it within 8 working hours, Monday to Friday. On-call cover in the evening and at weekends is available as an option.
Questions
Your most common questions
My developer cannot be reached and I have neither the code nor the logins: can you still take over?
We check with you what can be recovered from the hosting company and the domain name registrar, then tell you what can be taken over and what cannot.
Can you take over software someone else wrote?
Yes. The takeover starts with an inventory of the code, the hosting accounts and the access, made with you. We then check that the software can be put back online and that a backup can be restored, and you receive a first report.
If your former supplier holds the code or the logins, we start by establishing with you who holds what.
Who owns the code and the accounts?
You remain the owner of the code, the domain name and the hosting accounts throughout the contract. We can manage them on your behalf, and everything is handed back to you when the service ends.
Who knows our software, apart from our usual contact?
Each client is looked after by two consultants: a lead, and a second who knows the software and takes over when the lead is away, in a team of five people. What they know about your software is shared between them and written down in its description, the documentation and the monthly reports, kept up to date throughout the contract.
Call
Discuss your situation
A consultant talks with you for 20 minutes by video call, free of charge. You describe your software and your priorities; the consultant gives you an opinion, whether or not you go further.