Your software, from maintenance to improvements
We maintain and improve the software your business depends on, along with its hosting and security, within a fixed monthly fee.
Your plan at a glance
- Format
- A fixed monthly plan, with the work spread across the quarter
- Plans
- Relais S, M or L; Relais XL on request
- Scope
- Your software, its hosting, its security and the order of priorities
- Deliverable
- A written report every month
- Price
- From €1,400 a month, excl. VAT
Scope
What our team looks after
Management software and business software
Administration, invoicing, scheduling, order tracking: we handle the fixes and the improvements.
Websites and customer account areas
Appointment booking, online ordering, customer accounts: the services your customers use and that are connected to your data.
Links between your software
The data exchanges between your software, your accounting and the off-the-shelf solutions you use, including exports done by hand.
Hosting, releases, monitoring
Your software stays hosted where you decide. We manage the hosting, the releases, the monitoring and the alerts.
Backups and security updates
Backups are verified by restoring them, and security updates are applied.
Incidents
An incident takes priority over planned work. Whether our monitoring detects it or you report it to support@deepy.lu, we start working on it within 8 working hours, Monday to Friday. On-call cover in the evening and at weekends is available as an option.
Documentation
What we know about your software is documented, in a form a third party can use.
Code, domain name, hosting accounts
You remain the owner of the code, the domain name and the hosting accounts throughout the contract. We can manage them on your behalf, and everything is handed back to you when the service ends.
Priorities
The list of work selected, its order and what is set aside, reviewed with you every quarter.
Coordination
Your other IT suppliers
Our follow-up, included in the plan
- Following up open requests
- Directing each problem to the right contact
- Handling with them any incident that falls between the two scopes
- A review of open matters at each quarterly review
What we do not look after
- Helping users at their workstations
- Buying, installing and repairing hardware
- Cabling, network and telephony
- Training on office software
For these, your office IT supplier remains your point of contact.
Deepy carries out development that requires a full-time team as a dedicated engagement, separate from this service.
For whom
Who we work for
The service is for you if
- You run a small business or an SME with no IT team
- Your business depends on one or more pieces of software, including a product you sell
- The person or supplier who maintained it has left, or is no longer enough
- Your IT team no longer has the resources to maintain an older piece of software: we take it over, and your team keeps first-line support for users
- You want a contact who directs each problem to the right party
Another option suits you better if
- What you need is help for users at their workstations
- You need someone on site every day
Assess your situation in five questionsHow it worksThe plans in detail
Call
Check what the service would cover
A consultant talks with you for 20 minutes by video call, free of charge. You describe your software and your priorities; the consultant gives you an opinion, whether or not you go further.